Shipping policy

We pack every order with care. Orders are typically processed within 2–3 business days and shipped via standard delivery within the United States.

$6.99 Shipping.

Retail orders placed on terrapawz.com ship for a flat $6.99 shipping fee.

Tracking

Once your order ships, you’ll receive a tracking email. If you don’t see it within 48 hours, check your spam folder, or contact us at orders@terrapawz.com and we’ll help track it down.

Delivery Issues

We rely on our carrier partners to deliver your order safely. If your package is delayed, damaged, or goes missing, please contact us within 7 days of the delivery date so we can help resolve it.