Got a discount code? Woohoo! 🎉 You can enter it during checkout in the “Discount Code” box. Just type it in, hit apply, and watch those savings roll in. If you forgot to use your discount code or you’re having any trouble, feel free to reach out—we’re here to help!

You bet we do! Save 20% on your first subscription order and 10% on every reorder! Just select the “Subscribe & Save” option on the product page, choose your delivery frequency, and sit back—your pet’s favorite treats will come right to your door. Less hassle, more wagging tails! 🐕

We like to keep things easy and accessible! We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay, and Google Pay. If you have any trouble checking out, let us know, and we’ll help make it a smooth experience!

We keep it simple and transparent, just like our ingredient list! 🐾 For orders under $20, shipping is a flat rate of $8—because every treat needs a safe trip from our paws to yours! For orders between $20 and $39.99, we’ve got you covered with a $5 shipping rate. And here’s the best part: spend $40 or more, and shipping is absolutely FREE! So, stock up on your pup’s favorites and save on delivery! 🚚💨

Free shipping is available for all orders over $40.

Currently, we're keeping things local within the USA! 🇺🇸 But don't worry, we’re working on expanding our pawz-itive reach so pet parents around the globe can join the TerraPawz family. Stay tuned!

At this time, we only ship to one address per order. If you’d like to share the love (and treats) with friends, family, or fellow eco-conscious pet parents, you’ll need to place separate orders. Sharing is caring, after all! 🐕💚

We know your furry friend is eagerly awaiting their treats (we can practically hear the tail wagging)! Once you place an order, our team gets right to work to ensure your package arrives within 3-7 business days. You’ll receive a shipping confirmation with a tracking number as soon as it’s on its way. Just a little pawz-itive patience, and the goodies will be at your door in no time!

Yes! You’ll receive an email with tracking information. If you don’t get it, drop us an email.

We’ll do our best to accommodate! If you need to change your shipping address, paw-lease contact us ASAP at [your email/contact info]. If the order hasn’t shipped yet, we’ll make the update. Otherwise, we might need to wait until it’s delivered to fetch the treats back and send them to the correct address!

We’re happy to help make your pup’s treat stash even bigger! If your order hasn’t shipped yet, email us at orders@terrapawz.com, and we’ll do our best to combine the orders and save you on shipping costs. If it’s already on the move, you’ll need to place a new order, but don’t worry—we’ll make it worth your while!

We get it—sometimes you change your mind, and that’s okay! If you need to cancel your order, email us ASAP at orders@terrapawz.com. If it hasn’t been packed up and shipped yet, we’ll cancel it and issue a full refund. If it’s already on its way, we’ll guide you through our returns process!

Need to chat with us? We’re all ears (and paws)! For any questions or concerns about your order, shipping, or anything else, reach out to us at orders@terrapawz.com. We aim to get back to you faster than a pup chasing its tail!

We guarantee your pet will love our treats. If not, email us at orders@terrapawz.com, and we’ll send a new product to try or provide a refund (excluding shipping costs).

Need to make a return? No worries! Just drop us an email at orders@terrapawz.com within 30 days of your purchase, and we'll send you a return shipping label. Please note that shipping costs will be your responsibility.

We can’t offer exchanges, but you can place a new order anytime.

Oh no! We’re all about happy tails, not sad ones. If your package is lost or arrives damaged, let us know right away! Reach out to us at orders@terrapawz.com, and we’ll make it right, whether that means sending a replacement or issuing a refund. We’ve got your back!