Doggone Good Questions
Check out our FAQs for answers to the most common ones. If you still need help, please reach out!
Our Nutritious and Delicious Treats
Upcycling reduces food waste—and with over 30% of food going to waste globally, it’s more important than ever. At TerraPawz, we give surplus grains, veggies, and other overlooked ingredients a second life as healthy, tasty treats your pets will love.
Upcycling reduces food waste—and with over 30% of food going to waste globally, it’s more important than ever. At TerraPawz, we give surplus grains, veggies, and other overlooked ingredients a second life as healthy, tasty treats your pets will love.
TerraPawz treats are packed with pawz-itive perks! Our bags are 33% bigger than most, giving your pup more to crunch, munch, and love. We use all-natural, sustainably sourced ingredients—like spent brewing grains and surplus produce—that take extra care to source, clean, and prepare. This labor-intensive process helps reduce food waste while delivering premium nutrition. With TerraPawz, you’re treating your dog to snacks that are wag-worthy, sustainably crafted, and kinder to the planet. It’s a win for your pup and a win for the planet!
TerraPawz treats are packed with pawz-itive perks! Our bags are 33% bigger than most, giving your pup more to crunch, munch, and love. We use all-natural, sustainably sourced ingredients—like spent brewing grains and surplus produce—that take extra care to source, clean, and prepare. This labor-intensive process helps reduce food waste while delivering premium nutrition. With TerraPawz, you’re treating your dog to snacks that are wag-worthy, sustainably crafted, and kinder to the planet. It’s a win for your pup and a win for the planet!
Absolutely! Our treats are crafted with simple, wholesome ingredients—no artificial flavors, colors or preservatives. We use high-quality, natural ingredients to ensure every bite is pawz-itively irresistible.
Absolutely! Our treats are crafted with simple, wholesome ingredients—no artificial flavors, colors or preservatives. We use high-quality, natural ingredients to ensure every bite is pawz-itively irresistible.
Keep it to between 2 and 4 treats per day. We’ve got handy recommendations on the back of each bag to make it easy.
Keep it to between 2 and 4 treats per day. We’ve got handy recommendations on the back of each bag to make it easy.
For sure! No matter the breed or size, our treats are made to be enjoyed by every pup out there.
For sure! No matter the breed or size, our treats are made to be enjoyed by every pup out there.
We’ve put in the work to make every treat irresistible, but if your furball isn’t wagging with joy, just let us know! We’ll send something new for them to try—on us! That’s our Wag-Worthy Guarantee!
We’ve put in the work to make every treat irresistible, but if your furball isn’t wagging with joy, just let us know! We’ll send something new for them to try—on us! That’s our Wag-Worthy Guarantee!
Yep, our Crunchy treats have peanut butter—yum! If your pup has a nut sensitivity, no worries! Check out our grain-free goodies instead. And don’t forget to peek at the full ingredient list on each product page to keep your fur-baby safe and happy.
Yep, our Crunchy treats have peanut butter—yum! If your pup has a nut sensitivity, no worries! Check out our grain-free goodies instead. And don’t forget to peek at the full ingredient list on each product page to keep your fur-baby safe and happy.
You bet! Our grain-free, soft-baked treats are gluten-free certified, so your pup can enjoy them without a worry. Pawzitively perfect for sensitive tummies!
You bet! Our grain-free, soft-baked treats are gluten-free certified, so your pup can enjoy them without a worry. Pawzitively perfect for sensitive tummies!
No need! Our treats are shelf-stable whether they’re fresh out of the bag or you’re saving them for later.
No need! Our treats are shelf-stable whether they’re fresh out of the bag or you’re saving them for later.
Online Orders
Got a discount code? Woohoo! You can enter it during checkout in the “Discount Code” box. Just type it in, hit apply, and watch those savings roll in. If you forgot to use your discount code or you’re having any trouble, feel free to reach out—we’re here to help!
Got a discount code? Woohoo! You can enter it during checkout in the “Discount Code” box. Just type it in, hit apply, and watch those savings roll in. If you forgot to use your discount code or you’re having any trouble, feel free to reach out—we’re here to help!
We like to keep things easy and accessible! We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay, and Google Pay. If you have any trouble checking out, let us know, and we’ll help make it a smooth experience!
We like to keep things easy and accessible! We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay, and Google Pay. If you have any trouble checking out, let us know, and we’ll help make it a smooth experience!
We keep it simple and transparent, just like our ingredient list! Free shipping on orders over $40! $5 flat rate shipping for all other orders. It’s that simple—because every treat needs a safe trip from our paws to yours! So, stock up on your pup’s favorites and save on delivery!
We keep it simple and transparent, just like our ingredient list! Free shipping on orders over $40! $5 flat rate shipping for all other orders. It’s that simple—because every treat needs a safe trip from our paws to yours! So, stock up on your pup’s favorites and save on delivery!
Free shipping is available for all orders over $40.
Free shipping is available for all orders over $40.
Currently, we're keeping things local within the USA! But don't worry, we’re working on expanding our pawz-itive reach so pet parents around the globe can join the TerraPawz family. Stay tuned!
Currently, we're keeping things local within the USA! But don't worry, we’re working on expanding our pawz-itive reach so pet parents around the globe can join the TerraPawz family. Stay tuned!
At this time, we only ship to one address per order. If you’d like to share the love (and treats) with friends, family, or fellow eco-conscious pet parents, you’ll need to place separate orders. Sharing is caring, after all!
At this time, we only ship to one address per order. If you’d like to share the love (and treats) with friends, family, or fellow eco-conscious pet parents, you’ll need to place separate orders. Sharing is caring, after all!
We know your furry friend is eagerly awaiting their treats (we can practically hear the tail wagging)! Once you place an order, our team gets right to work to ensure your package arrives within 3-7 business days. You’ll receive a shipping confirmation with a tracking number as soon as it’s on its way. Just a little pawz-itive patience, and the goodies will be at your door in no time!
We know your furry friend is eagerly awaiting their treats (we can practically hear the tail wagging)! Once you place an order, our team gets right to work to ensure your package arrives within 3-7 business days. You’ll receive a shipping confirmation with a tracking number as soon as it’s on its way. Just a little pawz-itive patience, and the goodies will be at your door in no time!
Yes! You’ll receive an email with tracking information. If you don’t get it, message us through Chat or drop us an email.
Yes! You’ll receive an email with tracking information. If you don’t get it, message us through Chat or drop us an email.
We’ll do our best to accommodate! If you need to change your shipping address, paw-lease contact us ASAP through Chat or at orders@terrapawz.com. If the order hasn’t shipped yet, we’ll make the update. Otherwise, we might need to wait until it’s delivered to fetch the treats back and send them to the correct address!
We’ll do our best to accommodate! If you need to change your shipping address, paw-lease contact us ASAP through Chat or at orders@terrapawz.com. If the order hasn’t shipped yet, we’ll make the update. Otherwise, we might need to wait until it’s delivered to fetch the treats back and send them to the correct address!
We’re happy to help make your pup’s treat stash even bigger! If your order hasn’t shipped yet, message us through Chat or email us at orders@terrapawz.com, and we’ll do our best to combine the orders and save you on shipping costs. If it’s already on the move, you’ll need to place a new order, but don’t worry—we’ll make it worth your while!
We’re happy to help make your pup’s treat stash even bigger! If your order hasn’t shipped yet, message us through Chat or email us at orders@terrapawz.com, and we’ll do our best to combine the orders and save you on shipping costs. If it’s already on the move, you’ll need to place a new order, but don’t worry—we’ll make it worth your while!
We get it—sometimes you change your mind, and that’s okay! If you need to cancel your order, message us through Chat or email us ASAP at orders@terrapawz.com. If it hasn’t been packed up and shipped yet, we’ll cancel it and issue a full refund. If it’s already on its way, we’ll guide you through our returns process!
We get it—sometimes you change your mind, and that’s okay! If you need to cancel your order, message us through Chat or email us ASAP at orders@terrapawz.com. If it hasn’t been packed up and shipped yet, we’ll cancel it and issue a full refund. If it’s already on its way, we’ll guide you through our returns process!
Need to chat with us? We’re all ears (and paws)! For any questions or concerns about your order, shipping, or anything else, reach out to us through Chat at orders@terrapawz.com. We aim to get back to you faster than a pup chasing its tail!
Need to chat with us? We’re all ears (and paws)! For any questions or concerns about your order, shipping, or anything else, reach out to us through Chat at orders@terrapawz.com. We aim to get back to you faster than a pup chasing its tail!
Subscription Orders
You bet we do! Save 30% on your first subscription order and 10% on every reorder!
You bet we do! Save 30% on your first subscription order and 10% on every reorder!
Click SHOP NOW, pick your treats, choose delivery frequency, and let the treats come to you.
Click SHOP NOW, pick your treats, choose delivery frequency, and let the treats come to you.
Options are 2 weeks, 4 weeks, 6 weeks and 8 weeks.
Options are 2 weeks, 4 weeks, 6 weeks and 8 weeks.
Yes! Manage your account by logging in to our website. You can add treats, skip orders, or update your details.
Yes! Manage your account by logging in to our website. You can add treats, skip orders, or update your details.
Subscription orders already include discounts and free shipping for orders over $40, so additional discount codes cannot be applied.
Subscription orders already include discounts and free shipping for orders over $40, so additional discount codes cannot be applied.
Our Wag-Worthy Guarantee
If your pup isn’t wagging with joy over their treats, we’ll replace them for free! Every dog deserves a tail-wagging good time, and we’re here to make it happen!
If your pup isn’t wagging with joy over their treats, we’ll replace them for free! Every dog deserves a tail-wagging good time, and we’re here to make it happen!
No worries! We understand that every pup has unique tastes. If your dog isn’t a fan of a specific flavor, just let us know, and we’ll be happy to send a different one for them to try. Simply snap a picture of the unused portion and send it to orders@terrapawz.com—no need to return the original treats! Feel free to share them with another pup.
No worries! We understand that every pup has unique tastes. If your dog isn’t a fan of a specific flavor, just let us know, and we’ll be happy to send a different one for them to try. Simply snap a picture of the unused portion and send it to orders@terrapawz.com—no need to return the original treats! Feel free to share them with another pup.
It’s super simple! Snap a picture of the unused portion and email us at orders@terrapawz.com within 30 days of receiving your order. We’ll whisk a new flavor your way faster than a pup chasing a squirrel!
It’s super simple! Snap a picture of the unused portion and email us at orders@terrapawz.com within 30 days of receiving your order. We’ll whisk a new flavor your way faster than a pup chasing a squirrel!
Nope! We don’t want to complicate things. Just keep the unused treats for another furry friend and let us know which flavor you want instead!
Nope! We don’t want to complicate things. Just keep the unused treats for another furry friend and let us know which flavor you want instead!
Yikes! We’re so sorry to hear that! Please inspect your order upon arrival and reach out to us immediately at orders@terrapawz.com. We’ll make it right faster than you can say “puppy love!”
Yikes! We’re so sorry to hear that! Please inspect your order upon arrival and reach out to us immediately at orders@terrapawz.com. We’ll make it right faster than you can say “puppy love!”
We’re committed to ensuring you’re happy with your purchase! If you’d like to request a refund, simply submit a return request. Once approved, we’ll process your refund within 10 business days and issue it to your original payment method. If you don’t see it after 15 business days, contact us at orders@terrapawz.com, and we’ll look into it right away.
We’re committed to ensuring you’re happy with your purchase! If you’d like to request a refund, simply submit a return request. Once approved, we’ll process your refund within 10 business days and issue it to your original payment method. If you don’t see it after 15 business days, contact us at orders@terrapawz.com, and we’ll look into it right away.
If you have any other questions, check out the fine "paw" print on our Wag-Worthy Guarantee, or reach out to us at orders@terrapawz.com. We love hearing from fellow pet parents!
If you have any other questions, check out the fine "paw" print on our Wag-Worthy Guarantee, or reach out to us at orders@terrapawz.com. We love hearing from fellow pet parents!
The Fine "Paw" Print
For the nitty-gritty, check out our Wag-Worthy Guarantee, Terms of Service and Privacy Policy.
We’ve got the details covered so you can focus on happy pets and a happier planet!