Terms of service

Last updated: Sept. 3, 2024

This website and mobile message service ("Service") are operated by TerraPawz Sustainably Crafted Pet Nutrition. Throughout the site, the terms “we,” “us,” and “our” refer to TerraPawz Sustainably Crafted Pet Nutrition. By using our website or mobile services and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein. These Terms apply to all users of the site and Service, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

GENERAL TERMS
By accessing or using any part of the site or Service, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or Service following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you. TerraPawz Sustainably Crafted Pet Nutrition also offers an SMS/text messaging service. By consenting to our SMS/text messaging service, you agree to receive recurring messages from and on behalf of us to the mobile number you provided, even if your number is registered on any state or federal Do Not Call list. You do not have to sign up for this program to make purchases, and your consent is not a condition of any purchase. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies, and message and data rates may apply.

ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or current. The material on this site is for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy. TerraPawz does not offer direct exchanges. For products that arrive defective or damaged, please contact us at orders@terrapawz.com within 7 days of receiving your order. Refunds are processed back to the original method of payment and may take up to 10 business days to reflect in your account.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. Any use of optional tools offered through the site is entirely at your own risk and discretion.

THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods, services, or content from third-party websites.

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain submissions or without a request, you send creative ideas, suggestions, or other materials, you agree that we may, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any laws, to infringe upon our intellectual property rights, to harass, abuse, or discriminate, to submit false or misleading information, to upload or transmit viruses or malicious code, or to interfere with the security features of the Service.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that your use of the Service is at your sole risk. The Service and all products delivered to you are provided 'as is' and 'as available' without any warranties or conditions of any kind. TerraPawz shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TerraPawz and our affiliates, partners, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms of Service.

SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

TERMINATION
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services.

ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

CONTACT INFORMATION
For any questions or concerns, please contact us at info@terrapawz.com.

TerraPawz Sustainably Crafted Pet Nutrition
info@terrapawz.com
858-288-2151
9921 Carmel Mountain Road, Suite 373
San Diego, CA 92129