Doggone Good Questions
Check out our FAQs for answers to the most common ones. If you still need help, please reach out!
Our Nutritious and Delicious Treats
Absolutely! Our treats are crafted with simple, wholesome ingredients—no artificial flavors, colors or preservatives. We use high-quality, natural ingredients to ensure every bite is pawz-itively irresistible.
Absolutely! Our treats are crafted with simple, wholesome ingredients—no artificial flavors, colors or preservatives. We use high-quality, natural ingredients to ensure every bite is pawz-itively irresistible.
For sure! No matter the age, breed or size, our treats are made to be enjoyed by every pup out there.
For sure! No matter the age, breed or size, our treats are made to be enjoyed by every pup out there.
Yes! Dogs can thrive on plant-based diets, and vets have recommended them for allergy-prone pups for years. A 2023 study found that dogs on plant-based diets lived up to 18 months longer and needed fewer medications than those on meat-based diets. TerraPawz treats are packed with functional, plant-powered nutrition to keep your pup happy and healthy! LEARN MORE about the power of a plant-based diet for dogs.
Yes! Dogs can thrive on plant-based diets, and vets have recommended them for allergy-prone pups for years. A 2023 study found that dogs on plant-based diets lived up to 18 months longer and needed fewer medications than those on meat-based diets. TerraPawz treats are packed with functional, plant-powered nutrition to keep your pup happy and healthy! LEARN MORE about the power of a plant-based diet for dogs.
You bet! Our soft-baked treats are grain-free, so your pup can enjoy them without a worry. Pawz-itively perfect for sensitive tummies!
You bet! Our soft-baked treats are grain-free, so your pup can enjoy them without a worry. Pawz-itively perfect for sensitive tummies!
Yep, our Crunchy treats have peanut butter—yum! If your pup has a nut sensitivity, no worries! Check out our grain-free goodies instead. And don’t forget to peek at the full ingredient list on each product page to keep your fur-baby safe and happy.
Yep, our Crunchy treats have peanut butter—yum! If your pup has a nut sensitivity, no worries! Check out our grain-free goodies instead. And don’t forget to peek at the full ingredient list on each product page to keep your fur-baby safe and happy.
No need! Our treats are shelf-stable whether they’re fresh out of the bag or you’re saving them for later.
No need! Our treats are shelf-stable whether they’re fresh out of the bag or you’re saving them for later.
Upcycling reduces food waste—and with over 30% of food going to waste globally, it’s more important than ever. At TerraPawz, we give surplus grains, veggies, and other overlooked ingredients a second life as healthy, tasty treats your pets will love.
Upcycling reduces food waste—and with over 30% of food going to waste globally, it’s more important than ever. At TerraPawz, we give surplus grains, veggies, and other overlooked ingredients a second life as healthy, tasty treats your pets will love.
You’re not paying for flashy marketing. You’re paying for purposeful nutrition you can use every day.
Each TerraPawz flavor is built around functional ingredients selected by a pet food scientist and supported by veterinary voices, so you can choose treats that align with what your dog needs, like coat support, fresher breath, easier everyday movement, and steady energy and focus.
We also use upcycled ingredients like spent brewing grains and rescued produce. They take extra work to source and handle, but they help us deliver quality nutrition while reducing food waste.
Most treats are just extra calories. TerraPawz is a daily wellness treat routine with ingredients chosen for a reason. That’s what you’re paying for.
You’re not paying for flashy marketing. You’re paying for purposeful nutrition you can use every day.
Each TerraPawz flavor is built around functional ingredients selected by a pet food scientist and supported by veterinary voices, so you can choose treats that align with what your dog needs, like coat support, fresher breath, easier everyday movement, and steady energy and focus.
We also use upcycled ingredients like spent brewing grains and rescued produce. They take extra work to source and handle, but they help us deliver quality nutrition while reducing food waste.
Most treats are just extra calories. TerraPawz is a daily wellness treat routine with ingredients chosen for a reason. That’s what you’re paying for.
Depending on your pup's size and activity, they can enjoy 3-6 Bark Bites or 10-20 No-Grain Nibbles daily for training, treating or rewarding. We've got handy recommendations on the back of each bag to make it easy. Crumbs at the bottom of the bag? Sprinkle them over meals for a tasty, nutritious boost!
Depending on your pup's size and activity, they can enjoy 3-6 Bark Bites or 10-20 No-Grain Nibbles daily for training, treating or rewarding. We've got handy recommendations on the back of each bag to make it easy. Crumbs at the bottom of the bag? Sprinkle them over meals for a tasty, nutritious boost!
It’s a simple routine built around 4 functional flavors, organized by benefit: Skin + Coat, Teeth + Fresh Breath, Hips + Joints, and Energy + Focus. You can rotate flavors to cover all 4 benefits, or start with the ones your pup needs most and build from there. For the full walkthrough, read our Complete Daily Wellness Guide
It’s a simple routine built around 4 functional flavors, organized by benefit: Skin + Coat, Teeth + Fresh Breath, Hips + Joints, and Energy + Focus. You can rotate flavors to cover all 4 benefits, or start with the ones your pup needs most and build from there. For the full walkthrough, read our Complete Daily Wellness Guide
We've put in the work to make every treat irresistible, but if your furball isn't wagging with joy, just let us know within 30 days! We'll work with you to make it right—that's our Wag-Worthy Guarantee!
We've put in the work to make every treat irresistible, but if your furball isn't wagging with joy, just let us know within 30 days! We'll work with you to make it right—that's our Wag-Worthy Guarantee!
Online Orders
Got a discount code? Woohoo! You can enter it during checkout in the “Discount Code” box. Just type it in, hit apply, and watch those savings roll in. If you forgot to use your discount code or you’re having any trouble, feel free to reach out—we’re here to help!
Got a discount code? Woohoo! You can enter it during checkout in the “Discount Code” box. Just type it in, hit apply, and watch those savings roll in. If you forgot to use your discount code or you’re having any trouble, feel free to reach out—we’re here to help!
We like to keep things easy and accessible! We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay, and Google Pay. If you have any trouble checking out, let us know, and we’ll help make it a smooth experience!
We like to keep things easy and accessible! We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay, and Google Pay. If you have any trouble checking out, let us know, and we’ll help make it a smooth experience!
Shipping is free on every TerraPawz order. No minimums, no surprises.
Shipping is free on every TerraPawz order. No minimums, no surprises.
Currently, we're keeping things local within the USA! But don't worry, we’re working on expanding our pawz-itive reach so pet parents around the globe can join the TerraPawz family. Stay tuned!
Currently, we're keeping things local within the USA! But don't worry, we’re working on expanding our pawz-itive reach so pet parents around the globe can join the TerraPawz family. Stay tuned!
At this time, we only ship to one address per order. If you’d like to share the love (and treats) with friends, family, or fellow eco-conscious pet parents, you’ll need to place separate orders. Sharing is caring, after all!
At this time, we only ship to one address per order. If you’d like to share the love (and treats) with friends, family, or fellow eco-conscious pet parents, you’ll need to place separate orders. Sharing is caring, after all!
We know your furry friend is eagerly awaiting their treats (we can practically hear the tail wagging)! Once you place an order, our team gets right to work to ensure your package arrives within 3-7 business days. You’ll receive a shipping confirmation with a tracking number as soon as it’s on its way. Just a little pawz-itive patience, and the goodies will be at your door in no time!
We know your furry friend is eagerly awaiting their treats (we can practically hear the tail wagging)! Once you place an order, our team gets right to work to ensure your package arrives within 3-7 business days. You’ll receive a shipping confirmation with a tracking number as soon as it’s on its way. Just a little pawz-itive patience, and the goodies will be at your door in no time!
Yes! You’ll receive an email with tracking information. If you don’t get it, message us through Chat or drop us an email.
Yes! You’ll receive an email with tracking information. If you don’t get it, message us through Chat or drop us an email.
We’ll do our best to accommodate! If you need to change your shipping address, paw-lease contact us ASAP through Chat or at orders@terrapawz.com. If the order hasn’t shipped yet, we’ll make the update. Otherwise, we might need to wait until it’s delivered to fetch the treats back and send them to the correct address!
We’ll do our best to accommodate! If you need to change your shipping address, paw-lease contact us ASAP through Chat or at orders@terrapawz.com. If the order hasn’t shipped yet, we’ll make the update. Otherwise, we might need to wait until it’s delivered to fetch the treats back and send them to the correct address!
We’re happy to help make your pup’s treat stash even bigger! If your order hasn’t shipped yet, message us through Chat or email us at orders@terrapawz.com, and we’ll do our best to combine the orders and save you on shipping costs. If it’s already on the move, you’ll need to place a new order, but don’t worry—we’ll make it worth your while!
We’re happy to help make your pup’s treat stash even bigger! If your order hasn’t shipped yet, message us through Chat or email us at orders@terrapawz.com, and we’ll do our best to combine the orders and save you on shipping costs. If it’s already on the move, you’ll need to place a new order, but don’t worry—we’ll make it worth your while!
We get it—sometimes you change your mind, and that’s okay! If you need to cancel your order, message us through Chat or email us ASAP at orders@terrapawz.com. If it hasn’t been packed up and shipped yet, we’ll cancel it and issue a full refund. If it’s already on its way, we’ll guide you through our returns process!
We get it—sometimes you change your mind, and that’s okay! If you need to cancel your order, message us through Chat or email us ASAP at orders@terrapawz.com. If it hasn’t been packed up and shipped yet, we’ll cancel it and issue a full refund. If it’s already on its way, we’ll guide you through our returns process!
Need to chat with us? We’re all ears (and paws)! For any questions or concerns about your order, shipping, or anything else, reach out to us through Chat or at orders@terrapawz.com. We'll get back to you faster than a pup chasing its tail!
Need to chat with us? We’re all ears (and paws)! For any questions or concerns about your order, shipping, or anything else, reach out to us through Chat or at orders@terrapawz.com. We'll get back to you faster than a pup chasing its tail!
Treats-on-Repeat™
You bet we do! We call it Treats-on-Repeat! With this flexible subscription plan, you’ll fetch a discount on every 2-Pack or 4-Pack—so you’ll never run out of tail-wagging treats again!
You bet we do! We call it Treats-on-Repeat! With this flexible subscription plan, you’ll fetch a discount on every 2-Pack or 4-Pack—so you’ll never run out of tail-wagging treats again!
Click Subscribe & Save on the product page or in your cart, choose your delivery frequency, and you’re set.
Click Subscribe & Save on the product page or in your cart, choose your delivery frequency, and you’re set.
You can choose delivery every 2, 4, 6, or 8 weeks—totally flexible!
You can choose delivery every 2, 4, 6, or 8 weeks—totally flexible!
Yes! Manage your account by logging in to our website. You can add treats, skip orders, or update your details.
Yes! Manage your account by logging in to our website. You can add treats, skip orders, or update your details.
Our Treats-on-Repeat plan already fetches you a discount on every 2-Pack or 4-Pack subscription. That’s why additional discount codes can’t be applied—we’ve already packed the savings in for you!
Our Treats-on-Repeat plan already fetches you a discount on every 2-Pack or 4-Pack subscription. That’s why additional discount codes can’t be applied—we’ve already packed the savings in for you!
Wag-Worthy Guarantee
If your pup isn’t happy with their treats, we’ll make it right. The Wag-Worthy Guarantee applies to full-sized bags only. The Tasty Bite Flight Taste Test Sampler is excluded.
If your pup isn’t happy with their treats, we’ll make it right. The Wag-Worthy Guarantee applies to full-sized bags only. The Tasty Bite Flight Taste Test Sampler is excluded.
No worries. Every pup has unique tastes. If you’re not satisfied with a full-sized bag, contact us at orders@terrapawz.com within 30 days and we’ll help you find a better fit.
The Wag-Worthy Guarantee applies to full-sized bags only. The Tasty Bite Flight Taste Test Sampler is excluded.
No worries. Every pup has unique tastes. If you’re not satisfied with a full-sized bag, contact us at orders@terrapawz.com within 30 days and we’ll help you find a better fit.
The Wag-Worthy Guarantee applies to full-sized bags only. The Tasty Bite Flight Taste Test Sampler is excluded.
Email orders@terrapawz.com within 30 days of receiving your order and include your order details. If you can, include a photo of the unused portion so we can help faster.
Replacements apply to full-sized bags only. The Tasty Bite Flight Taste Test Sampler is excluded.
Email orders@terrapawz.com within 30 days of receiving your order and include your order details. If you can, include a photo of the unused portion so we can help faster.
Replacements apply to full-sized bags only. The Tasty Bite Flight Taste Test Sampler is excluded.
No return needed for full-sized bag requests. If there’s unused product, please pass it along to a friend or another pup who might enjoy it.
The Tasty Bite Flight Taste Test Sampler is excluded.
No return needed for full-sized bag requests. If there’s unused product, please pass it along to a friend or another pup who might enjoy it.
The Tasty Bite Flight Taste Test Sampler is excluded.
Please inspect your order upon arrival and email orders@terrapawz.com as soon as possible with your order details and a photo of the issue. We’ll make it right.
If the issue involves the Tasty Bite Flight, we’ll still take care of damage or order errors, but it is excluded from the taste-based Wag-Worthy Guarantee.
Please inspect your order upon arrival and email orders@terrapawz.com as soon as possible with your order details and a photo of the issue. We’ll make it right.
If the issue involves the Tasty Bite Flight, we’ll still take care of damage or order errors, but it is excluded from the taste-based Wag-Worthy Guarantee.
To request a refund, email orders@terrapawz.com within 30 days with your order details. If approved, we’ll process your refund to your original payment method within 10 business days. If you don’t see it within 15 business days, email us and we’ll look into it.
Refunds apply to full-sized bags only. The Tasty Bite Flight Taste Test Sampler is excluded.
To request a refund, email orders@terrapawz.com within 30 days with your order details. If approved, we’ll process your refund to your original payment method within 10 business days. If you don’t see it within 15 business days, email us and we’ll look into it.
Refunds apply to full-sized bags only. The Tasty Bite Flight Taste Test Sampler is excluded.
If you have any other questions, check out the fine "paw" print on our Wag-Worthy Guarantee, or reach out to us at orders@terrapawz.com. We love hearing from fellow pet parents!
If you have any other questions, check out the fine "paw" print on our Wag-Worthy Guarantee, or reach out to us at orders@terrapawz.com. We love hearing from fellow pet parents!
The Fine "Paw" Print
For the nitty-gritty, check out our Wag-Worthy Guarantee, Terms of Service and Privacy Policy.
We’ve got the details covered so you can focus on happy pets and a happier planet!