WAG-WORTHY GUARANTEE
Not wagging with joy? No problem!
If your pup doesn’t love a flavor, we’ll replace it for free—no need to return unused treats. Just share them with another furry friend and let us know which flavor you’d like to try instead. Snap a pic of the unused portion, email it to orders@terrapawz.com, and we’ll send a new flavor your way!
Damages or Issues
Check your order when it arrives! If anything’s wrong—like a defect or the wrong treat—reach out to orders@terrapawz.com so we can make it right and get tails wagging again.
Refunds
We’re committed to ensuring you’re happy with your purchase! If you’d like to request a refund, simply submit a return request to us at orders@terrapawz.com. Once approved, we’ll process your refund within 10 business days and issue it to your original payment method. If you don’t see it after 15 business days, contact us at orders@terrapawz.com, and we’ll look into it right away.